Collections Officer (Remote - LATAM)

About the Role

We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

Please submit your résumé/CV in English, as this role requires strong written and spoken English.

What You'll Do
- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.