Collections Officer (Remote - Canada)

About the Role

We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do
- Manage a portfolio of delinquent/overdue accounts
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.