Collections Officer (Remote - Canada)

About the Role

We’re looking for an experienced Collections Officer with several years of hands-on experience specifically in collections. This role is intended for candidates whose primary work has involved managing overdue or delinquent accounts, making collections calls, negotiating payments, and following accounts through resolution.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

Please note: Direct, hands-on collections experience is required for this position.

What You'll Do
- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.