Coaching Assistant

Position Overview:

The Veteran Coaching Assistant will support veterans in navigating the VA compensation claims process. This role involves assisting with the completion and review of necessary documentation, coordinating medical record requests, and providing support to ensure veterans adhere to the process. The ideal candidate is detail-oriented, empathetic, and has strong communication skills to effectively interact with veterans and team members.

Key Responsibilities:

Client Support:

Assist veterans in completing questionnaires and necessary forms.

Review mini questionnaires and ensure all information is accurately filled out.

Communicate with veterans to clarify information and provide guidance.

Documentation and Review:

Access and review client profiles and mini questionnaires for accuracy and completeness.

Verify information in the mini questionnaires against provided medical records.

Identify and report discrepancies or conflicting information in medical records.

Medical Records Coordination:

Request and obtain Blue Button Records or private medical records from healthcare providers.

Ensure medical records cover the period from the veteran’s discharge to the current date.

Review medical records for consistency with information provided in questionnaires.

Process Management:

Update and maintain client status in the system, including moving files to appropriate stages.

Send deposit invoices to clients and manage the refundable deposit process.

Coordinate with the Head Coach for deposit waivers and ensure proper documentation.

Communication:

Schedule and conduct calls with veterans to discuss and clarify information.

Provide veterans with clear instructions for updating their medical records or questionnaires.

Inform veterans about the importance of adhering to scheduled appointments and VA exams.

Administrative Support:

Maintain accurate records of client interactions and updates in the system.

Generate and send necessary email s and notifications to clients.

Assist the Head Coach and other team members with administrative tasks as needed.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.

Experience in a customer service or administrative role, preferably in a healthcare or veteran services setting.

Strong organizational skills and attention to detail.

Excellent communication skills, both verbal and written.

Empathy and understanding of veteran experiences and challenges.

Proficiency in using computer systems and software for data entry and document management.

Ability to work independently and as part of a team.

Preferred Skills:

Familiarity with the VA compensation claims process

Experience working with veterans or within a veteran-focused organization

Knowledge of medical records and related terminology

Strong ability to handle sensitive information with confidentiality and professionalism

Note: Please do not apply if you do not have work-related experience.

Personality Traits Required:

Empathy & Compassion

Patience & Emotional Stability

Attention to Detail & Accuracy

Organizational Skills

Communication & Interpersonal Skills

Adaptability & Flexibility

Integrity & Reliability

Team Orientation & Coachability

Position Details:

This position will be performed remotely.

Regular interaction with veterans via phone, email , and occasionally through video calls.

Compensation: The starting hourly rate is $4, with the potential to increase to $4.50 within 3 months, depending on performance.