Clinical Services Director - TN, MS

Sunrise,FL - USA
Position Requirements

Location: Remote - nationally deployable; travel to assigned markets as required. This Market Region will cover Tennessee and Mississippi.
PRIMARY RESPONSIBILITIES

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Own the cadence and accountability infrastructure that keeps NAPA client relationships healthy. Ensure that the right meetings are occurring on schedule, the right stakeholders are in the room, and that no relationship touchpoint falls through the cracks. Track and document all client engagement activity — chief meetings, administrator check-ins, joint reviews — and flag to the RVP when cadence slips or attendance patterns signal disengagement. Maintain timely, accurate records of all client interactions in the CRM. Proactively flag any issue, pattern, or signal that could lead to client dissatisfaction. Prepare materials and briefings that enable executive conversations to be high-quality and well-informed. The CSD will work in partnership with their Operations VP and Clinical VP to determine which relationships will be owned by whom and on what meeting cadence.

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Serve as the first point of resolution for day-to-day operational issues in assigned markets, including staffing coverage gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations. Drive accountability across shared services (RCM, HR, Talent Acquisition, Quality) to ensure timely, coordinated responses. Escalate to the RVP on issues determined to be outside of the decision scope.

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Serve as a visible, accessible advocate for clinicians in assigned markets. Partner with Chiefs and Talent Acquisition on recruitment, onboarding, and credentialing. Monitor engagement signals and address concerns early. Participate in candidate interviewing and provide white-glove onboarding support. Track and address premium pay drivers, vacancy trends, and locum reliance as indicators of cultural or operational breakdown. Maintain knowledge of staffing models and flag model-level risks to the RVP.

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Provide intentional capacity relief to Regional Vice Presidents by owning the operational and relational layer of account management. Prepare briefing materials, financial summaries, and client meeting prep; attend and support RVP-led strategic engagements as needed. Participate in FORC prep, monthly financial reviews, and other regional initiatives. Identify situations without resolution and bring structured recommendations — not just problem statements — to RVP attention.

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Actively partner with the RVP to identify and develop expansion opportunities within assigned client accounts. This shall include developing strategic plans for where cross-credentialing should occur to enable more market-based clinical teams. The CSD’s on-the-ground presence and operational relationships make them a primary source of intelligence on client appetite for new service lines, ASC development, volume growth, or contract expansion. Surface these opportunities with specificity — context, timing, and the right internal contact. Maintain awareness of each market’s competitive dynamics and flag threats as well as opportunities. Serve as the connective tissue between field-level insight and NAPA’s RVPs and business development.

SCOPE & DEPLOYMENT MODEL

CSDs are nationally deployable and assigned to markets by need and strategic priority, not by physical proximity alone. A CSD may support multiple markets within a region or cross-region boundaries when RVP capacity and client risk warrant. Assignments are determined collaboratively with Regional SVP leadership and adjusted as portfolio conditions evolve.
Deployment principles:

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Every client has an assigned, accountable partner with a preset meeting cadence with the executive decision makers for the relationship.

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Travel cadence is defined by market need; CSDs are expected to achieve meaningful face time with clients and clinicians without being anchored to a single geography.

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Remote-first work