Clinical Operations Associate Manager (Seasonal/Temporary)
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an RN Assistant Manager Operations is to assist in managing overall account performance and financial profits by coaching and developing Supervisors to deliver quality performance. Managing Supervisors to ensure day to day operations are successful. Job title:
Clinical Operations Associate Manager (Seasonal/Temporary) Job Description:
Key Responsibilities
Operational Leadership & Business Performance
- Lead day-to-day operations to ensure achievement of productivity, quality, service level, compliance, and client performance targets.
- Monitor and drive key operational metrics including productivity, quality, protocol adherence, CPD, attendance, schedule adherence, customer experience, and clinical outcomes.
- Conduct routine business reviews with Team Leaders to identify trends, risks, and opportunities.
- Review operational performance and implement action plans to close gaps and sustain results.
- Partner with Workforce Management to ensure staffing levels align with volume forecasts and service commitments.
- Ensure timely escalation and resolution of operational, clinical, and client-impacting issues.
- Drive a culture of accountability and ownership across the leadership team.
- Support budget management through effective utilization of staffing resources and overtime controls.
- Ensure business continuity plans, contingency plans, and disaster recovery procedures are operationally effective.
People Leadership & Talent Development
- Lead, coach, and develop Team Leaders to build a high-performing leadership pipeline.
- Conduct regular leadership coaching sessions focused on performance management, employee engagement, and leadership effectiveness.
- Develop and execute Individual Development Plans (IDPs) for Team Leaders and high-potential employees.
- Ensure performance management activities, coaching documentation, calibration sessions, and corrective actions are completed timely and consistently.
- Drive employee engagement, retention, and recognition initiatives.
- Partner with Human Resources on employee relations matters, disciplinary actions, and workforce planning.
- Lead succession planning efforts and identify future leaders within the program.
- Foster a positive and inclusive work environment that supports employee well-being and professional growth.
Ramp Readiness & Workforce Growth
- Lead operational readiness activities for new hire classes, expansions, and seasonal ramps.
- Partner with Recruitment, Workforce, Training, Quality, and Operations leadership to ensure ramp plans are executed successfully.
- Validate staffing requirements, hiring timelines, training capacity, mentor readiness, and nesting support plans.
- Monitor ramp progress through onboarding, training, nesting, production readiness, and stabilization phases.
- Ensure adequate Team Leader, mentor, and clinical support coverage throughout the ramp lifecycle.
- Identify risks that may impact staffing, readiness, performance, or client commitments and proactively implement mitigation plans.
- Drive retention efforts for new hires during ramp and early tenure periods.
- Track ramp performance metrics and provide leadership updates on readiness, productivity, quality, and staffing attainment.
- Support implementation of new programs, process changes, and client initiatives impacting operational delivery.
Clinical Operations Oversight
- Support escalation management involving member, provider, and clinical concerns.
- Ensure clinical processes are executed