Clinical Implementation Specialist I
Acute Care TechnologyKey Responsibilities
•Clinical Workflow & Assessment: Partner with customer hospital teams to assess existing workflows, identify opportunities for optimization, and guide product configuration to meet specific clinical practice needs.
•Implementation & Go-Live Support: Provide direct, on-site clinical support during all phases of implementation, including pre-planning, education, system go-live, and post-implementation troubleshooting.
•Education & Training: Schedule, coordinate, and deliver comprehensive training for customer clinicians (including super-users and end-users) on the safe and appropriate use of our clinical products.
•Stakeholder Collaboration: Maintain strong relationships with ZOLL Sales and Hospital Training Team, as well as nurses, physicians, and department leadership at client sites. Serve as the clinical liaison, escalating risks or customer concerns to the ZOLL tech support and leadership teams.
•Cross-Border Operations: Manage travel logistics and maintain compliance with all border crossing requirements to support client sites in both Canada and the US as project demands dictate.
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Type: Remote - MUST be based near a major airport in British Columbia
Job Summary
The Clinical Implementation Specialist (CIS) will coordinate post-sale customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line. Within the direction of the Clinical Education Team, the CIS works collaboratively with the Territory Manager throughout the sales process, and builds deep, long lasting customer relationships to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account.
The CIS utilizes principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process. Emphasis is on competency skill assessment and development of all clinical staff through Identification of learning needs. Coordination and provision of educational offerings including orientation, formal continuing education and in-services, are a major function of this role. The CIS serves as a resource to staff of all levels and provides direct training/education of newly hired staff and new customers through facilitation of the preceptor model.
The CIS actively participates in leadership of quality Improvement processes and affecting process and protocol changes within the account's resuscitation algorithm. Other duties assigned may include support to the sales team, speaking opportunities all trade shows, attendance at trade shows for the company booth and training distributor partners as needed, or other functions as needed. The successful CIS develops and maintains customer relationships and is capable of operating in a self-directive role.
The CIS is uniquely assigned to large hospital systems and manages the implementation from a system-wide perspective through end-users.
Essential Functions
- Act as a project manager in planning/developing/executing all educational and training events in a customer account.
- Assist with and/or initiating in-servicing e