Client Support Specialist I

About This Role:

As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships . Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision . Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence .

What You'll Do:
- Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time .

- Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients .

- Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction .

- Optimize Operations: Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts .

- Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment .

Who You Are:
- Collections Experienced: You bring prior experience in a collections environment and understand the operational nuances of the industry .

- Detail-Oriented & Analytical: You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies .

- A Skilled Communicator: You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams .

- A Problem Solver: You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment .

- Customer-Centric: You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude .