Client Success Manager - Enterprise Accounts

Headquarters: Atlanta, Georgia, United States

URL: http://www.fixdapp.com

About FIXD & AppraisalPRO:

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

- Onboard dealership customers to AppraisalPRO and conduct initial training

- Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues

- Proactively provide support by actively monitoring product usage to identify red flags

- Influence and build rapport with key decision-makers in order to become their trusted advisor

- Secure referrals to other potential dealership customers from existing customers

- Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs

- Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

- The ability to quickly build relationships and trust

- Excellent interpersonal skills

- Strong communicator who can present and write well, extremely responsive

- Ability to multitask and prioritize

- Passion for providing top-notch customer service

Plus

- Experience in the Franchise Dealership industry

Benefits

- Health Care Plan (Medical, Dental & Vision) for you and your family

- 401k - 5% match

- Paid Time Off (Vacation, Sick & Public Holidays)

- Training & Development

- Free Food & Snacks

To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts