Client Success Manager

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.

Essential Tasks

- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning

- Visit clients on campus

- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate

- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other tasks as assigned
- Ability to travel 50-75%

Preferred Skills and Experience

- Bachelor’s Degree
- Background in Higher Education – understand industry 
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
- Strong communication skills and a positive attitude

The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.