Client Strategy & Project Manager (WFH)

About the job:

This role exists to retain, grow, and systemize client relationships .

You are not a support agent.

You are not a cheerleader.

You are accountable for client outcomes, renewals, upsells, and long-term value .

If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

Core ResponsibilitiesClient Ownership & Relationship Management - Own a portfolio of active clients end-to-end
- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn

Strategy & Value Delivery - Understand each clients business model, goals, and constraints
- Translate business goals into clear execution plans for internal teams
- Ensure delivered work aligns with commercial objectives
- Push back on poor ideas or unrealistic expectations using logic
- Identify gaps, missed opportunities, and expansion areas

Success Metrics & Retention - Drive renewals, expansions, and long-term retention
- Track client health using defined success indicators
- Reduce churn through proactive intervention
- Document wins, blockers, and risks consistently

Internal Coordination - Work closely with delivery, design, marketing, and ops teams
- Convert client conversations into clear, actionable internal briefs
- Maintain clarity on priorities and execution status
- Eliminate miscommunication between client and delivery teams

Upsell & Account Growth - Identify natural upsell opportunities based on real client needs
- Present expansions with clear business justification
- Coordinate pricing, scope changes, and approvals
- No hard selling. If you push irrelevant services, you are doing it wrong

Daily Work Includes - Client calls and follow-ups
- Reviewing active projects and progress
- Translating feedback into structured action items
- Reviewing performance metrics and reports
- Internal alignment calls with delivery teams
- Preparing QBRs, summaries, and next-step plans

Outcomes You Are Responsible For - High client retention
- Clear client communication with zero ambiguity
- Predictable renewals and account growth
- Fewer escalations and last-minute surprises
- Clients who understand what they are getting and why

Required Experience & Skills - 36 years in client success, account management, or strategy roles
- Experience with B2B clients, agencies, or service businesses
- Strong written and verbal communication
- Ability to say no and explain why
- Structured thinking and documentation discipline
- Comfort with metrics, reporting, and accountability

Tools You Should Already Know - CRM tools: HubSpot, Pipedrive, Salesforce, or similar
- Project management tools: Trello, ClickUp, Asana, Notion
- Google Workspace
- Presentation and reporting tools

What This Role Is NOT - Not customer support
- Not order taking
- Not a junior coordination role
- Not a passive relationship role

If you need constant direction or avoid difficult conversations, you will fail here .
Reporting Structure - Reports directly to leadership
- Works cross-functionally with delivery and operations teams

Performance Review Criteria - Client retention rate
- Revenue growth per account
- Client feedback quality
- Internal execution clarity
- Reduction in churn-related issues

Compensation
50,000 60,000 per month

Final offer depends on your skills and the value you add to the system.

Who can apply:

Only those candidates can apply who:
- have minimum 3 years of experience

Salary:
Competitive salary

Experience:
3 year(s)

Deadline:
2035-01-01 00:00:00