Client Strategy & Growth Lead

About Intellect

Intellect is a leading mental health benefits company, trusted by forward-thinking employers, insurers and governments to deliver care that is local, personalised and effective at scale. Today, we serve more than 4 million people across over 100 countries through our technology platform and global network of clinical providers.

Our platform supports workforces at companies including Dell, ByteDance, Visa, Shell, McDonald’s and hundreds more, enabling organisations to provide accessible, culturally relevant and high-quality mental healthcare to their people.

Driven by our mission to make mental healthcare accessible to everyone, Intellect combines technology, clinical care and local expertise to deliver meaningful outcomes across diverse markets and populations.

The Role

As Intellect’s enterprise relationships grow in scale and complexity, we are looking for a Client Strategy & Growth Lead to help leading organisations translate their workforce mental health ambitions into effective programmes, measurable outcomes and enduring partnerships.

This role sits at the intersection of client strategy, commercial growth and cross-functional execution. You will own a portfolio of enterprise relationships and be accountable for understanding each client’s priorities, shaping the right strategy, mobilising Intellect’s capabilities and growing the partnership over time.

The work goes beyond routine account coordination. Depending on the client, you may be helping a multinational organisation develop its mental health strategy, redesigning an underperforming programme, launching Intellect across new markets, building an executive business case, navigating a complex renewal or identifying new ways for Intellect to support the organisation.

You will move between strategic analysis, senior stakeholder engagement, commercial discussions and detailed implementation. You will remain accountable from the initial problem definition through execution, renewal and expansion.

We are particularly interested in candidates from management consulting, professional services, strategy, transformation and other demanding environments who want to move from advising organisations to owning client and commercial outcomes directly. Prior experience in customer success is not required.

This is an individual contributor role working closely with Intellect’s client, commercial and delivery teams. The size and complexity of your portfolio will be calibrated to your experience and demonstrated capabilities.

Your Responsibilities
Shape Client Strategy and Create Value
- Develop a sophisticated understanding of each client’s organisation, workforce, strategic priorities, stakeholder landscape and commercial context
- Identify the most important workforce mental health challenges Intellect can help the client address
- Translate client priorities into clear strategies, programmes, account plans and measures of success
- Use data, market insight and frontline feedback to identify performance gaps and opportunities for greater impact
- Help clients make informed decisions about programme design, engagement, service delivery and expansion
- Bring relevant ideas and perspectives to clients rather than operating solely from a predefined scope
- Ensure Intellect’s work remains relevant as client priorities and needs evolve

Lead Complex Programmes and Execution
- Take ownership of important client programmes from problem definition and planning through implementation and measurable outcomes
- Structure ambiguous challenges, identify underlying issues and translate analysis into clear decisions and action
- Develop practical solutions that balance client needs with clinical quality, operational feasibility, product capabilities and commercial sustainability
- Coordinate across Intellect’s clinical, operations, product, technology, data, marketing, finance and commercial teams
- Translate commitments into clear plans with defined owners, timelin