Client Services Manager

Anza is a revolutionary platform that empowers solar and energy storage equipment buyers and developers to use advanced data and technology to compare more products and make confident decisions faster. The result is increased profit, reduced risk, and massive time-saving. With Anza, clients can focus on higher-value work without chasing down data or using manual tools. They can access real-time pricing and extensive technical, trade risk, counterparty, and contract term data from 95% of the U.S. module supply. Anza’s Effective $/Watt analytics enable users to evaluate modules based on production and installation costs. It provides energy storage lifecycle cost analytics across AC and DC battery systems. Anza’s vision is to help every utility-scale and DG buyer and developer make optimal design and procurement decisions.

Anza was born from internal tools at Borrego that maximized the financial value of its own projects. In 2021, Anza launched as a standalone application for broader industry use, furthering the company’s mission of accelerating the deployment of renewable energy.

At Anza, we don’t accept the status quo. We are driven by a culture of teamwork, a growth mindset and continuous improvement as we pursue our mission. Since its inception, we have surpassed our growth goals and are looking forward to continuing to build a great team and platform. We believe in having an ownership company culture, so we have implemented an attractive equity program. Join us!

About the role

The Client Services Manager is responsible for developing and implementing service strategies by leading the assessment of the customer's procurement pipeline timeline, project goals, quantifying PV and Energy Storage offerings that Anza can deliver through the Anza platform to achieve positive business outcomes and ensuring the completion of portfolio pipeline to drive successful and returning clients.

The Client Services Manager directly impacts customer satisfaction through managing relationships, follow-through, and problem-solving to deliver a polished and reliable client experience for our Advisory Services division. This role ensures client needs are met while supporting the company's revenue and sales goals.

Position responsibilities include, but are not limited to, the following:

- Serve as the primary point of contact for Advisory Services clients, understanding client needs and driving the procurement strategies forward to execution

- Manage client onboarding, account setup, and service delivery processes

- Collaborate with sales, sourcing, operations, and product teams to align services with client needs

- Champion and lead on time delivery of client deliverables

- Analyze client feedback and develop strategies to improve retention and engagement

- Prepare and present reports on client activity, satisfaction, and performance metrics

- Develop and maintain strong long-term client relationships that drive loyalty and growth

- Ensure compliance with company policies, industry standards, and client requirements

- Overview of Anza’s Advisory Services

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- Market Insights quarterly deliverable to more effectively and efficiently track industry intel

- Portfolio optimization & supplier due diligence

- Initiate procurement by managing supplier shortlist, solicit Best and Final Offer (BAFO), negotiate the most suitable contract T&Cs on behalf of the customer, final presentation & recommendation, and contract execution

While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:

- Bachelor’s degree or 8 years of experience in lieu of a degree required, MBA preferred.

- 5+ years of relevant experience, preferably within high-growth startups, solar development, development engineers, project developers, sales and account management experience, customer success, project management

- Direct solar and/or storage industry experience preferred

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