Client Services Director, Medical & Scientific Communications

Job Title: Client Services Director, Medical & Scientific Communications

Job Location: Boston, Massachusetts, United States of America

Job Location Type: Remote

Job Contract Type: Full-time
Job Seniority Level:
Client Services Director, Medical & Scientific Communications
Overview

Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships.

Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Essential Duties & Responsibilities

Project Management

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Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.

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Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).

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Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.

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Monitor project to guarantee adherence and pull-through of client strategy

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Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.

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Manage and attend relevant internal meetings, as assigned.

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Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.

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Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.

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Develop and maintain working knowledge of managed products and disease areas.

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Develop and assist with preparation of client pitches, presentations, and metrics.

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Manage faculty recruitment, engagement, and relationships on behalf of clients.

Client Relations and Management

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Maintain regular contact with client to ensure expectations are met.

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Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings

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Synthesize client feedback for implementation by project team members.

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Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.

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Track and report on all opportunities, key milestones, support requirements, etc.

Brand Management

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Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.

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Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.

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Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.

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Provide data, decisions and delivery of services in support of client, project and community success.

Qualifications

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3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.

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1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.

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Experience within the Oncology therapeutic