CLIENT EXPERIENCE MANAGER - CHICAGO, IL - REMOTE (CHICAGO, IL, US, 00000)

Position Title: [[title]] Salary: $70,000 - $75,000 Other Forms of Compensation: Bonus Eligible A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Job Summary We are seeking a relationship-driven Client Experience Manager to oversee and grow strategic partnerships within the Chicago. IL market. This role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot sauce vendors, and other minority-owned and specialty food businesses. The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will be responsible for building long-term relationships, expanding local vendor networks, coordinating special events, and driving exceptional client satisfaction. The ideal candidate thrives in a fast-paced environment, enjoys networking and business development, and has a passion for supporting local businesses while delivering outstanding customer service. Long Description Key Responsibilities • Own and manage the vendor partnership strategy within the assigned local market. • Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners. • Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings. • Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup. • Coordinate scheduling and programming between restaurant partners and client locations. • Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners. • Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration. • Provide a high level of customer service and communication to clients, vendors, and internal stakeholders. • Evaluate existing accounts and identify opportunities to enhance food and retail offerings. • Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events. • Analyze market trends, vendor performance, and client feedback to drive continuous improvement. • Conduct business reviews and present recommendations to clients and leadership teams. • Troubleshoot operational issues and coordinate internal resources to ensure timely resolution. • Serve as the primary liaison between clients, vendors, and company leadership. • Perform other duties as assigned. Qualifications • Assoicate's degree prefer