Client Care Coordinator Sales

The Opportunity

We are a mission-driven investigations and recovery firm specializing in returning unclaimed assets to rightful owners across North America. We reconnect families and individuals with long-lost funds—money that can support education, housing, or a new beginning.

This is a high-volume, sales-driven role that requires a unique blend of "hustle" and "education." You aren't just selling a service; you are educating skeptical individuals on the reality of unclaimed property laws and the legitimacy of their own assets.

About the Role

As a Client Care Specialist, you are the first point of contact for people who often believe our service is "too good to be true." Your job is to pivot from a cold outreach to an educational deep-dive, helping potential clients understand the legal framework of asset recovery.

The "Educator" Mindset:

Because unclaimed funds are a niche industry, you will encounter significant skepticism. You must be prepared to:
- Overcome Obstacles: Handle "no's" and questions about legitimacy with professional poise.
- Explain the System: We will provide full training on the U.S. Unclaimed Funds process, the Better Business Bureau (BBB), and state regulations. Even if you are unfamiliar with these U.S. systems now, you must be a fast learner who can explain them clearly to others to build trust.
- Lead with Facts: You will use our Better Business Bureau (BBB) rating and legal documentation to educate the public on why we are a trusted partner in their recovery.

Key Responsibilities
- Strategic Outreach: Initiate outreach via phone, email, text, or mail to qualify and capture leads.
- Client Education: Clearly explain the unclaimed property recovery process, our service structure, and why these assets exist in the first place.
- Document Guidance: Guide clients through the technicalities of completing and submitting required legal agreements.
- Follow-up Excellence: Maintain a consistent, relentless communication loop to move prospects from "skeptical" to "signed."
- CRM Management: Log all activity and insights accurately in Salesforce.

To all Lauth Investigations newly recruited sales teams: Lauth leadership and the coaching team are fully committed to your growth through a comprehensive 90-day ramp for success. This intensive period will include personalized coaching, dedicated mentoring, and rigorous group training sessions designed to sharpen your skills. While we are providing the tools and support necessary for excellence, we maintain high expectations for your professional development. We fully anticipate and expect consistent performance and execution as you navigate this ramp and solidify your path toward long-term success within the firm.