Certified Diabetes Patient Educator (Virtual Remote) -West

Job Title: Certified Diabetes Patient Educator (Virtual Remote) -West

Job Location: Seattle, Washington, United States of America

Job Location Type: Remote

Job Contract Type: Full-time
Job Seniority Level:

*The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities*

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that we are currently looking for a Virtual Patient Educator to join our team. The Virtual Patient Educator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role.
Job Responsibilities:

- Must work from a dedicated workspace in their primary home residence

- Experience with direct patient interaction and support for persistence and compliance

- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines

- Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills

- Demonstrated ability to work independently fast-paced work environment

- Demonstrated ability to build relationships with customers and cross-functional partners

- Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)

- Excellent documentation accuracy

- Drive and enthusiasm for supporting patients

- Excellent listening and problem-solving skills

Schedule:
- Monday-Friday, 11:00 AM-8:00 PM ET. Schedule flexibility is required based on business needs.

Required Qualifications:

- Bachelor's degree and/or BSN

- 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)

- Complete understanding and application of principles, practices, and standards in diabetes care directly with patients

Preferred Qualifications:

- Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related

- Contact Center Experience using a telephony platform is strongly

- Motivational Interviewing experience

- Bilingual (fluency in Spanish and English)

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the dev