Centre / Operations Manager (Remote / Cantonese Speaking)

We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations.

This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.

Key Responsibilities

1. Centre Operations & Performance
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Support the setup and smooth running of daily centre operations

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Implement operational procedures to ensure consistency and efficiency

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Monitor basic performance indicators (attendance, enrolment interest, parent feedback)

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Flag operational challenges and propose practical improvements

2. Student Enrolment & Admissions
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Conduct enrolment consultations with parents

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Support admissions processes and trial classes

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Work with the team to test enrolment messaging, trial formats, and conversion approaches

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Provide insights on pricing sensitivity and parent decision-making

3. Customer Engagement & Relationship Management
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Build strong relationships with parents through clear communication and trust

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Handle parent enquiries and concerns professionally

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Gather informal feedback from parents on expectations, preferences, and pain points

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Support retention and referral efforts through positive parent experience

4. Marketing & Agency Management
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Coordinate with internal teams and external agencies on local marketing campaigns and promotions

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Provide market feedback to improve lead generation, messaging and enrolment efforts

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Track campaign progress and ensure timely execution

5. Projects, Workshops & Budget Support
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Support the planning and execution of workshops, events and other business initiatives

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Coordinate timelines, logistics, manpower and resources

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Support budget planning and tracking for assigned activities

Others
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Support the onboarding and integration of new hires to ensure a smooth transition.

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Work with HR to identify staffing needs and assist to recruit for different roles.

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Support special projects and initiatives related to centre operations, process improvements, marketing or business development.

Requirements:
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Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry

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Strong understanding of Hong Kong parents, students and the enrichment landscape

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Strong written and spoken Cantonese and English

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Highly organised, detail-oriented and administratively strong

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Able to work independently, take ownership and manage multiple priorities

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Strong stakeholder management, project coordination and problem-solving skills

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Comfortable working in a fast-paced, hands-on environment

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Resourceful, proactive and strong in execution