Care Support Officer

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

What are we looking for?

We are looking for a highly organised and detail-oriented Care Support Officer to provide centralised administrative and coordination support to the Care Partner team. This role is focused on reducing administrative workloads by managing routine processes, maintaining accurate client records, coordinating with third-party providers, monitoring outstanding actions, and preparing information for review. This is a non-clinical role , suited to someone who can work efficiently across multiple priorities, communicate professionally, and escalate matters requiring clinical or care-related judgement to the appropriate Care Partner.

What are you expected to do?

-
Client Administration & Records
- Maintain accurate and up-to-date client information across Visual Care, Team Portal, and other systems.

- Upload, organise, and maintain client documentation and electronic files.

- Review client records for missing, incomplete, or outdated information.

- Audit new and existing client files against established checklists and follow up outstanding documentation.

- Update client profiles and prepare routine documentation as directed by Care Partners.

-
Third-Party Providers & Service Requests
- Process third-party expenses, service requests, quotes, appointments, and related documentation.

- Liaise with suppliers, allied health providers, contractors, and other third-party providers.

- Follow up outstanding quotes, reports, invoices, and supporting documents.

- Maintain records and monitor the progress of service requests.

-
Escalate service delays, issues, or concerns to the relevant Care Partner.

-
Client Funding & Budget Support
- Assist Care Partners with routine monitoring of client budgets and expenditure.

- Maintain budget tracking and financial administration records as directed.

- Assist with comparing planned services and expenditure against available funding.

- Identify discrepancies or potential budget concerns and refer them to the relevant Care Partner.

- Support administrative processes relating to Support at Home funding, third-party expenses, assistive technology, and home modifications.

-
Visual Care, Compliance & Follow-Up
- Review care worker notes and routine client documentation for matters requiring follow-up.

- Create, allocate, and monitor Visual Care tasks in line with established procedures.

- Track overdue documentation, reviews, and scheduled client activities.

- Assist with client file compliance, internal audits, and external compliance reviews.

- Maintain accurate compliance records and escalate clinical, incident, complaint, service delivery, or compliance concerns appropriately.

-
Care Partner Administrative Support
- Provide administrative support across the Care Partner team based on workload and priorities.

- Prepare routine documentation, correspondence, and information for Care Partner review.

- Assist with coordinating appointments, assessments, supplier visits, and other client-related activities.

- Complete data entry, system updates, and administrative follow-ups as directed.

- Monitor shared workflows and ensure outstanding tasks are progressed within required timeframes.

- Provide administrative coverage during Care Partner leave where appropriate and undertake other reasonable administrative duties.

You’ll be a great fit if:

- You have at least 3 years experience in an administrative, customer service, or coordination role, ideally within healthcare, aged care, or a similar environment.

- You have strong written and verbal English communication skills and can communicate professionally with