Call Center Representative

POSITION SUMMARY: 

The Sago Recruiter plays a critical role in delivering high-quality market research by conducting structured telephone surveys and completing participant reminders. As a frontline representative of the Sago Team, this position is essential to bringing our Mission and Values to life through positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor. This is a non-exempt position. 

KEY JOB RESPONSIBILITIES: 
- Conduct outbound recruitment calls, participant reminders, and structured surveys. 

- Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence. 

- Create a positive, respectful, and engaging participant experience that reflects Sago Team values. 

- Accurately document participant information, responses, and recruitment activities in company systems. 

- Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics. 

- Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines. 

- Collaborate with team members to share best practices, solve challenges, and drive continuous improvement. 

- Demonstrate strong organization, attention to detail, adaptability, and effective time management. 

- Uphold the Sago Team Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor in all interactions. 

- Perform other duties as assigned to support project and organizational success.