Cafe Staff Team Lead (WFH)

About the job:

Procons Innovations Pvt. Ltd., the official franchise partner of Amore Gelato & Caf, is looking for an energetic, customer-focused, and responsible Team Lead for our outlets at Kadavanthra and Lulu Mall, Kochi.

If you're passionate about hospitality, enjoy leading a team, and thrive in a fast-paced caf environment, we'd love to hear from you!

Key Responsibilities
- Lead, motivate, and supervise the caf team to deliver exceptional customer service.
- Oversee daily caf/kiosk operations and ensure smooth workflow during all shifts.
- Serve gelato, shakes, beverages, and caf food items with consistency, precision, and a friendly attitude.
- Attend to customers courteously, handle queries professionally, resolve complaints promptly, and ensure a memorable customer experience.
- Operate and supervise POS transactions, cash handling, daily sales reconciliation, and billing accuracy.
- Train, mentor, and coach team members on SOPs, food safety, hygiene, product knowledge, and service standards.
- Prepare and oversee the preparation of caf food items, ensuring quality, presentation, and portion consistency.
- Coordinate with kitchen and bakery teams to ensure timely preparation and delivery of orders.

- Monitor and maintain cleanliness, hygiene, sanitation, and food safety standards across the outlet.
- Ensure proper storage, handling, and rotation of ingredients and prepared food items.
- Monitor inventory levels, replenish stocks of products and packaging materials, and report shortages to the Store Manager.
- Plan and coordinate staff shift schedules and ensure timely opening and closing of the outlet.
- Drive sales through upselling, product recommendations, free sampling, and promotional activities.
- Ensure compliance with all company policies, operational procedures, safety standards, and quality guidelines.

Requirements
- Experience: 2+ years in F&B, retail, or hospitality, with prior team leadership or supervisory experience preferred.
- Language: Good communication skills in Malayalam and English.
- Leadership: Strong interpersonal, team management, coaching, and problem-solving skills.
- Attitude: Positive, proactive, responsible, customer-focused, and a strong team player.
- Appearance: Presentable and well-groomed.
- Location: Based in or willing to relocate to Kochi.
- Preferred Qualification: Diploma or Degree in Hotel Management, Hospitality, Tourism, or a related field.

Shift Timings

Amore Kochi (Caf)
- Full-Time: Rotational shifts (1:00 PM to 1:00 AM)

Apply Now

Apply via LinkedIn

or

Send your CV to info.proconsindia@gmail.com

Who can apply:

Only those candidates can apply who:
- have minimum 2 years of experience

Salary:
Competitive salary

Experience:
2 year(s)

Deadline:
2035-01-01 00:00:00