Business Systems Analyst (Remote- US)

Who We Are
Join a team that puts its People First! First American 's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do
This position will focus on business-rule-driven calculator solutions used within customer-facing and internal applications, including current and future applications that calculate fees, rates, premiums, estimates, settlement costs, pricing, disclosures, or other transaction-related information.

The Business Analyst supports the accuracy, reliability, maintenance, and continued enhancement of calculator functionality. The role partners with product teams business operations, compliance, technology, quality assurance, and support teams to ensure calculator functionality meets business needs, regulatory requirements, and customer expectations. What You'll Do

- Technical and implementation focus is on providing standard applications to resolve business needs/issues. Supports the accuracy, reliability, maintenance, and continued enhancement of business-rule-driven calculator solutions used within customer-facing and internal applications.

- Participates in identifying business system requirements and related business/application solutions for a specific business need. Serves as a primary business analyst contact for business stakeholders regarding assigned calculator solutions.

- Gathers customer requirements for customized system solutions and provides alternative solutions. Gathers, analyzes, documents, and validates business and compliance requirements for calculator maintenance and enhancements.

- Evaluates requests to determine whether they represent a system defect, configuration change, training need, process issue, or product enhancement. Assists product teams with evaluating enhancement requests, determining business value, identifying risks, and establishing priorities.

- Maintains the calculator enhancement backlog, including status, ownership, dependencies, decisions, and next steps. Ensures enhancement requests, defects, and support issues are created, updated, tracked through resolution, and communicated with product teams throughout the development lifecycle.

- Supports change-control processes to help ensure updates are properly reviewed, approved, tested, documented, and communicated.

- Partners with compliance and business subject matter experts to ensure calculator requirements align with applicable policies, regulations, and approved business practices, and assists with compliance reviews, audits, control testing, and requests for supporting documentation.

- Coordinates the review and validation of calculation rules, configurations, disclosures, fees, rates, and other calculator-related content, as applicable.

- Writes and maintains system documentation, including functional documentation, business rules, process maps, procedures, reference materials, decision logs, change histories, and documentation showing the source, approval, effective date, and implementation status of assigned calculator requirements and changes.

- Provides training and support directly to customers.

- Provides ongoing functional suppor