Business Systems Analyst II

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

Position Overview 
The Business Systems Analyst II will support requirements development and documentation for ICAM system enhancements. The analyst will work with federal product owners, technical teams, support personnel, and ICAM stakeholders to translate business needs into clear user stories, acceptance criteria, process documentation, and implementation-ready requirements. 
Depending on the assigned workstream, the role may also provide Tier 1 customer support. In that capacity, the analyst will monitor support channels, acknowledge issues within 15 minutes of discovery, identify a solution or appropriate path forward within four hours, maintain knowledge base content, and coordinate escalations to engineering teams.