Business Strategy Director - Services

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Job Category
Customer Success Job Details
About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .
Department Overview

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce . Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Overview of the Role

Our Business Strategy Directors sit within Experience Services, driving complex, transformational strategy engagements as senior individual contributors and subject-matter authorities. Partnering with C-level customers, they craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes.

Business Strategy Directors work closely with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi-year programs.

We believe the best business strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.
Responsibilities

- Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles

- Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch

- Conduct assessments and facilitate workshops to develop future-state operating models and business visions

- Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities

- Identify enterprise business process and operations improvements to realize efficiencies and increase impact

- Develop multi-year, strategic roadmaps that prioritize investments and support business objectives

- Help business and technology leaders adopt new digital operating models, governance strategies, and approaches

- Uncover future sales opportunities to drive ongoing customer value

- Independently drive engagement strategy and quality as the strategy resource on an account, partnering with (not managing) delivery, sales, and architecture leads

- Develop strategic use cases to project the value of strategy, case for change, and organizational implications

- Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles

- Build Business Strategy competency within Experience Services by codifying methodologies, mentoring peers, and elevating practice-wide capabil