Business Analyst
Who Are We?
Groundswell is a premier technology integrator and solution provider, resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell , represents our commitment to be an unstoppable, seismic change in government. Ours is a small company culture with big company reach and results. Are you ready to be audacious, be bold and drive change at a rapid pace? Join us, where we’ll make a greater impact together.
What You'll do:
Groundswell is hiring a Business Analyst to support an Agile software development team serving the Department of Transportation. This role will work with customers, product owners, developers, testers, support teams, and other stakeholders to gather, analyze, document, and validate requirements throughout the software development lifecycle. The Business Analyst will translate business needs into clear requirements and user stories, support implementation and testing, manage scope and change requests, and help resolve issues throughout delivery.
The team supports application development, enhancements, implementation, and user support. One of its major efforts is the transition from Microsoft 365 to Google Workspace, which the Business Analyst will support along with other assigned initiatives.
Responsibilities:
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Elicit, gather, analyze, and document customer requirements and user stories.
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Produce high-quality, detailed, comprehensive, testable, and traceable requirements documentation, including process flows, use cases, acceptance criteria, and related analysis artifacts.
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Coordinate peer reviews of customer requirements and user stories.
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Validate requirements and user stories with customers and other appropriate stakeholders.
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Obtain customer sign-off or documented agreement on requirements and user stories.
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Analyze and process change requests, including evaluating impacts to requirements, scope, schedule, and deliverables.
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Maintain requirements traceability throughout implementation using a requirements traceability matrix or similar tool.
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Monitor and help manage project scope by identifying potential scope changes, gaps, and risks.
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Provide guidance to stakeholders on effective and efficient approaches for achieving project objectives.
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Collaborate with product owners, developers, technical teams, support teams, and subject matter experts to refine requirements and resolve questions or conflicts.
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Support quality assurance and user acceptance testing by developing test scenarios, reviewing results, and tracking defects and issues.
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Support the analysis, design, implementation, testing, and rollout of application and process changes.
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Provide helpdesk support to users by analyzing, troubleshooting, documenting, and coordinating the resolution of application or process-related issues.
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Use Atlassian tools, including Jira, to manage requirements, user stories, tasks, defects, change requests, and project information.
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Support the Microsoft 365-to-Google Workspace transition and other technology modernization efforts as assigned.
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Produce project documentation, status updates, and other deliverables that meet quality and customer expectations.
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Report project status, risks, issues, dependencies, and potential impacts to the Project Manager.
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Help the team improve efficiency, quality, collaboration, and delivery execution.
Required Qualifications:
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Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
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Minimum of 3 years of relevant experience supporting software development, application systems, or technology transition projects.
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Experience working in an Agile software development environment.
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Experience eliciting, gathering, analyzing, documenting, and validating business and technical requirements.
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Experience developing and managing user stories, acceptance criteria, process documentation, and related requirements artifacts.
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