Business Analyst

Job Summary: The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Court Case Management software solutions for courts. This position requires strong analytical skills, a solid understanding of court administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements. Duties and Responsibilities: - Analyze Court workflows, court operations, and related judicial processes to identify opportunities for improvement. - Document current and future‑state business processes, functional requirements, and system interactions. - Translate operational needs into clear, actionable requirements for Product and Engineering teams. - Conduct data analysis and research to support solution design, configuration, and decision‑making. - Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment. - Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel. - Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams. - Support user acceptance testing, validate system configurations, and assist with rollout activities. - Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately. - Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA. - Produce high‑quality documentation such as process maps, requirements specifications, and training materials. - Communicate complex concepts clearly to both technical and non‑technical audiences. - Provide Demonstrations and training to clients on the Court Case Management Application. - Perform other duties as assigned. Education and Experience: - Bachelor’s Degree preferred, or the equivalent amount of related experience required. - 3+ Experience working in court operations, case management, or judicial administration. - Previous experience in a senior or lead Business Analyst role. - Experience with judicial or government software applications. - Proficiency with JIRA or similar tools for user story creation. - Experience supporting software implementations or enterprise system rollouts. - Strong problem-solving skills and a proactive, customer-focused mindset. Flexible and forward‑thinking in implementing technology and process improvements Knowledge, Skills, and Abilities: - Comprehensive knowledge of court processes, including domain-specific terminology. - Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients. - Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously. - Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed. - Excellent verbal and written communication skills, with the ability to present information clearly and persuasively. - Strong active listening skills and the ability to seek clarification to ensure accurate understanding. - Ability to work collaboratively with clients and colleagues while maintaining a positive team environment. - Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence - Ability to learn and effectively use multiple internal software applications. - Capable of working independently with minimal supervision as well as within a team. - Ability to multitask and perform effectively in a fast‑paced environment. - Willingness to work overtime when necessary to meet project deadlines. - Ability to travel up to 50%. Work Environment: - Reliable high-speed internet for a remote working environment - An at-home noise level in the work environment that is usually moderate as if the e