Billing Client Care Specialist

Overview

As a Billing Client Care Specialist, you’ll be instrumental in creating positive experiences that strengthen our brand and retain clients. Your primary responsibility will be to work with a strong sense of urgency to handle high-touch Client inquiries and escalations with ease, collaborating with teams across the business to ensure alignment for a streamlined Client experience.
Responsibilities

- Responsible for resolving client inquiries and concerns specific to the Billing process.

- Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients.

- Maintain knowledge of billing processes and stay current with any changes or updates to process.

- Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line.

- Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines.

- Create and maintain streamlined communication practices, so that clients are getting consistent information.

- Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution.

- Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately.

- Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues.

- Collect and provide feedback and bring forward process improvements that are focused on client experience.

- Will provide back up support to the billing specialist as needed to ensure billing is completed timely.

Qualifications

- High school diploma or GED required

- Expertise in Billing, with at least 1 year of experience as a Billing specialist

- Lifelong learner with strong curiosity to trouble shoot issues and identify root cause and advise next steps to a solution

- Ability to remain calm and professional in high stress/conflict situations

- Excellent communication skills that are focused on improving the Client experience

- Ability to prioritize and manage multiple tasks

- Excellent problem solving and analytical skills

- MS Office experience, including skills in Microsoft Outlook, Word, and Excel

- Ability to work overtime and flex schedule to accommodate coverage when needed

NoSponsor
Pay Range
USD $21.63 - USD $26.44 /Hr.
Originally posted on Himalayas