Billing Client Care Specialist

Overview As a Billing Client Care Specialist, you’ll be instrumental in creating positive experiences that strengthen our brand and retain clients. Your primary responsibility will be to work with a strong sense of urgency to handle high-touch Client inquiries and escalations with ease, collaborating with teams across the business to ensure alignment for a streamlined Client experience. Responsibilities - Responsible for resolving client inquiries and concerns specific to the Billing process. - Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients. - Maintain knowledge of billing processes and stay current with any changes or updates to process. - Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line. - Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines. - Create and maintain streamlined communication practices, so that clients are getting consistent information. - Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution. - Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately. - Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues. - Collect and provide feedback and bring forward process improvements that are focused on client experience. - Will provide back up support to the billing specialist as needed to ensure billing is completed timely. Qualifications - High school diploma or GED required - Expertise in Billing, with at least 1 year of experience as a Billing specialist - Lifelong learner with strong curiosity to trouble shoot issues and identify root cause and advise next steps to a solution - Ability to remain calm and professional in high stress/conflict situations - Excellent communication skills that are focused on improving the Client experience - Ability to prioritize and manage multiple tasks - Excellent problem solving and analytical skills - MS Office experience, including skills in Microsoft Outlook, Word, and Excel - Ability to work overtime and flex schedule to accommodate coverage when needed NoSponsor Pay Range USD $21.63 - USD $26.44 /Hr. Originally posted on Himalayas