Behavioral Health Patient Coordinator (Charting)

Job Title: Behavioral Health Patient Coordinator (Charting)
Position type: Full-Time

Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days: Monday to Friday
Salary: $5 - $6 per hour, depending on experience
Preferred Candidate Location: Philippines

Our client is seeking a reliable, empathetic, and highly organized Behavioral Health Patient Coordinator to support patient communication, scheduling, insurance workflows, clinical documentation and charting , and front desk coordination for a growing behavioral health practice.

This role is essential to helping the practice maintain smooth day-to-day operations, improve patient responsiveness, maintain accurate patient records, and reduce administrative workload for the internal team. The practice supports a high volume of patients across multiple providers and needs someone who can provide dependable patient and administrative support while maintaining professionalism, empathy, accuracy, and consistency.

As the Behavioral Health Patient Coordinator, you will primarily focus on phone call management, appointment scheduling, insurance verification, prior authorizations, patient coordination, and clinical documentation workflows . You will also assist with charting, referral processing, administrative billing support, and medication refill coordination as needed
.

The ideal candidate has prior healthcare administrative experience—preferably within mental health or behavioral health —and is comfortable managing frequent patient communication while maintaining accurate clinical and administrative documentation. Previous experience with clinical charting, patient records, or EHR documentation is highly preferred.

Strong reliability, accountability, attention to detail, and professionalism are critical. This is an excellent opportunity for someone who enjoys patient interaction, thrives in a fast-paced healthcare environment, and takes pride in supporting both an excellent patient experience and accurate clinical operations.
Scope of Work / Responsibilities
Patient Communication & Front Desk Coordination

- Answer inbound patient calls and assist with patient inquiries

- Provide appointment reminders and scheduling support

- Communicate professionally and empathetically with patients

- Help reduce missed calls and improve patient responsiveness

- Document relevant patient communications accurately within the appropriate system

Clinical Documentation & Charting

- Assist with clinical documentation and patient charting within the EHR

- Update and maintain accurate patient records and documentation

- Document relevant patient interactions, communications, and follow-up information

- Support providers with documentation-related administrative tasks as assigned

- Review documentation for completeness and accuracy

- Maintain organized clinical records while following established workflows

- Handle patient information with strict attention to confidentiality and HIPAA requirements

Insurance Verification & Prior Authorizations

- Verify insurance eligibility and benefits through Availity and payer portals

- Assist with prior authorization workflows and insurance follow-up

- Support insurance-related administrative coordination

- Accurately document insurance and authorization information

Scheduling & Referral Coordination

- Manage appointment scheduling and calendar coordination

- Assist with referral processing during downtime

- Support in-house scheduling and patient follow-up workflows

- Maintain accurate scheduling and referral documentation

Billing & Administrative Support

- Assist with administrative billing-related tasks

- Support medication refill coordination when needed

- Maintain organized documentation and communication workflows

- Assist with additional administrative responsibilities as practice needs evolve

Top 3 Priorities
1. Patient Communication & Phone Call Management

Provide timely, professional, a