B2B Travel Advisor Support (French Speaker)

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a B2B Travel Advisor Support to support our travel partners. In this role, you will:
- Assist travel advisors during the booking process
- Provide product guidance and resolve inquiries
- Guide travel advisors in using our platform independently
- Assist with market-specific questions and requirements
- Follow up on quotes to support conversion
- Contribute to B2B revenue growth when opportunities arise

This position combines customer support with a commercial mindset. It’s ideal for someone who enjoys helping partners while also being motivated by achieving results.
You will work closely with partners across the different markets, gaining exposure to international sales dynamics and developing valuable B2B experience.

What will you do?
- Support travel advisors with inquiries about itineraries, pricing, availability, and policies.
- Prepare and follow up on quotes to help convert them into bookings.
- Identify upselling and cross-selling opportunities when appropriate.
- Manage booking-related issues and coordinate internally when needed.
- Maintain accurate records in CRM and internal systems.
- Stay up to date with product updates and promotions.
- Collaborate with Sales, Operations, and Customer Experience teams.