AWS Support Engineer

🏢 Boardroom Appointments · all 152 jobs

📍 South Africa

📅 Posted Aug 22, 2026 · via Himalayas

🏷 AWS Support, Cloud Support Engineering, Technical Support, Cloud Computing, Customer Support Engineering

Minimum requirements:

- Matric

- Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related

- Experience in dealing with customers during problem resolution and operating efficiently under pressure

- Understanding of distributed and service-oriented architectures

- Understanding of TCP/IP networking and troubleshooting

- Proficiency with MS Office, SQL and CloudWatch

Responsibilities:

- Triaging emergent issues using a ticketing system

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues

- Providing updates on the overall health of company functions

- Working with cross-functional teams both internal and external

- Following standard procedures for proper escalation of unresolved issues to the appropriate teams

- Adhering to SLAs for specific issues with respect to the severity of the issue

- Providing prompt and accurate feedback to customers and stakeholders

- Documenting knowledge and learnings for the benefit of colleagues and business continuity

Originally posted on Himalayas

Flights + hotels

This role requires you to be in South Africa. If that means relocating or flying in, it is worth checking fares before you commit to a start date.

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