AWS Support Engineer

Minimum requirements:

- Matric

- Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related

- Experience in dealing with customers during problem resolution and operating efficiently under pressure

- Understanding of distributed and service-oriented architectures

- Understanding of TCP/IP networking and troubleshooting

- Proficiency with MS Office, SQL and CloudWatch 

Responsibilities:

- Triaging emergent issues using a ticketing system

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues

- Providing updates on the overall health of company functions

- Working with cross-functional teams both internal and external

- Following standard procedures for proper escalation of unresolved issues to the appropriate teams

- Adhering to SLAs for specific issues with respect to the severity of the issue

- Providing prompt and accurate feedback to customers and stakeholders

- Documenting knowledge and learnings for the benefit of colleagues and business continuity



Originally posted on Himalayas