Automotive Consultant (Job ID: NESDJ1)
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C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH!!!
Automotive Consultant (Job ID: NESDJ1)
Job ID: NESDJ1
Industry: Automotive
Location: LATAM | Philippines | South Africa
Employment Type: Full-Time
Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST, with weekend coverage as needed (Shift work may be required)
Compensation: $10–$12 per hour
Start Date: ASAP
Become the Voice of a Growing Automotive Service Business
Are you passionate about cars and enjoy helping customers make informed decisions? Do you have the confidence to explain automotive services, build trust with clients, and turn inquiries into booked appointments?
We're looking for a customer-focused Sales & Service Advisor to join a fast-growing automotive service provider that's redefining the customer experience through technology and exceptional service.
This is more than a traditional customer service role. You'll become the first point of contact for customers, serving as both a remote Service Advisor and Virtual Front Desk Specialist. From answering calls and greeting customers via live video to preparing service estimates and helping clients understand their vehicle needs, you'll play a key role in delivering a seamless customer journey.
If you have automotive knowledge, excellent communication skills, and enjoy combining customer service with sales, we'd love to hear from you.
About the Client
Our client is a trusted automotive repair and maintenance company committed to delivering outstanding workmanship and exceptional customer experiences. As the business expands into a new location, they are investing in innovative technology that allows customers to receive the same personalized service remotely as they would in person.
Built on professionalism, transparency, and structured processes, the company values team members who take pride in delivering excellent service while helping customers make confident decisions about their vehicles.
About the Role
As the Sales & Service Advisor , you'll serve as the primary point of contact for customers through phone and live video interactions.
You'll guide customers through the service process, explain repair recommendations in simple terms, prepare accurate estimates, schedule appointments, and confidently recommend services that add value. You'll work with proven scripts, pricing structures, and shop management software while helping customers feel informed and supported every step of the way.
This role is ideal for someone who enjoys talking with people, has practical automotive knowledge, and thrives in a structured, customer-focused environment.
Key Responsibilities
Customer Service & Virtual Front Desk
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Answer incoming customer calls professionally and efficiently.
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Welcome walk-in customers through a live virtual reception system
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Deliver a friendly, professional, and confident customer experience.
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Guide customers through vehicle check-in and service processes
Service Advising
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Explain maintenance recommendations and repair services in easy-to-understand language.
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Answer customer questions regarding vehicle maintenance and repairs.
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Educate customers on service recommendations while building trust and confidence.
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Ensure every customer receives clear and accurate information
Parts Lookup & Service Estimates
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Research and identify required automotive parts
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Prepare accurate repair estimates using shop management software.
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Present pricing clearly and professionally
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Help customers understand the value of recommended services
Sales & Appointment Scheduling
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Follow structured sales scripts and proven customer workflows.
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Handle objections with professionalism and confidence.
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Recommend maintenance packages and additional services when appropriate.
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