Associate, Policyholder Services

SUMMARY:

Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.

RESPONSIBILITIES:

1.Provide customer service in a call center environment.

2.Accurately answer policyholder questions about policies and riders.

3.Accurately process financial and non-financial transactions.

4.Explain to BLI correspondence policyholders.

5.Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.

EDUCATION and EXPERIENCE:

- High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)

- Minimum of one-year customer call center experience

SKILLS AND KNOWLEDGE:

·Life insurance industry preferred.

·Basic knowledge of Microsoft Office suite.

·Excellent telephone and written communication skills

Originally posted on Himalayas