Associate Director, Patient Services
Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.
We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
This job posting is for an existing vacancy in the organization.
As Associate Director, Patient Services, you will play a critical role in advancing our mission to transform the lives of patients living with severe autoimmune diseases. You will lead the delivery of an integrated and personalized patient experience, driving meaningful outcomes across diagnosis, treatment initiation, treatment fulfillment, adherence, and disease management.
Reporting to the Director, Patient Services, you will lead the day-to-day management of theMyPATH® Patient Support Program, ensuring operational excellence, program sustainability, and continuous improvement. You will collaborate closely with cross-functional partners, including Marketing, Medical Affairs, Market Access, Sales, Regulatory, Finance, Legal, and Compliance, to deliver a best-in-class experience for patients and healthcare providers while supporting the organization's strategicobjectives.
argenx Canada Inc (locatedin Vaughan, Ontario) is the Canadian subsidiary of argenx BV, headquartered in Ghent, Belgium.
Major Accountabilities:
Patient Support Program Management:
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Contributes to the development ofpatientprogram strategy that supports patient access toVyvgart® in Neurology.
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Leads the execution of strategic imperatives through annual operating plan (goals andobjectives) with the delivery of tactical initiatives that align withVyvgartpatient journey through theMyPATH® patient support program (PSP).
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Provide daily program oversight and act as the key point of contact for PSP provider and program vendor management staff.
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Leads the planning and execution of vendor-led projects and strategic initiatives, ensuringtimelydelivery and measurable outcomes.
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Identifyand propose innovative and/or digital initiatives to improve program efficiency and patient experience.
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Attends relevant industry forums and shares insights on evolving patient support, reimbursement, and market access trends
Collaboration and Partnerships:
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Partners with Marketing to develop program tools and initiatives that communicateMyPATH® services to patients and healthcare professionals.
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Develops andmaintainsstrategic partnerships across Sales, Marketing, Market Access, Medical Affairs, PSP Operations, Regulatory, Finance, Legal, and Compliance.
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Builds productive and collaborative relationships with key external stakeholders, including advertising agencies, PSP vendors, and EMR support partners.
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Supports PSP education and provides guidance to internal stakeholders on patient services strategy and operations.
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Supports the Director, Patient Services in the planning and execution of PSP Vendor Collaboration Meetings, both virtual and in-person, throughout the year.
Data Analysis:
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Leverages patient support program data to drive strategic decision-making,optimizeoperational performance,identifymeaningful insights, and improve patient outcomes.
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Enhancesvendor data reporting through the development and optimization of dashboards, analytics, and performance reporting.
Operational and Compliance:
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Leads and manages PSP contracts, including MSAs and SOWs, from development through purchase order issuance and execution.
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