Assistant Property Manager
Assistant Property Manager – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies
About the Role
At Pavago , one of our clients is hiring an Assistant Property Manager to support the day-to-day operations of residential, commercial, or mixed-use properties.
This is a hands-on property operations role focused on:
- Tenant relations and communication
- Leasing and renewals
- Rent collection and delinquency tracking
- Maintenance and vendor coordination
- Property management systems
- Compliance and tenant documentation
- Owner and portfolio reporting
You’ll serve as the right hand to the Property Manager , ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.
If you have 2+ years of property management or real estate operations experience and hands-on experience with AppFolio, Yardi, Buildium, or similar property management software , this role is a strong fit.
What You’ll Own
Tenant Relations & Communication
- Serve as the first point of contact for tenant questions regarding:
- Rent and payments
- Lease terms
- Property policies
- Maintenance requests
- Respond professionally and promptly to tenant concerns
- Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems
- Manage communication for:
- Move-ins
- Move-outs
- Lease renewals
- Escalate complex issues to the Property Manager when appropriate
Leasing & Renewals
- Draft and process:
- New leases
- Lease amendments
- Renewals
- Manage signatures and documentation through DocuSign, Dotloop, or similar platforms
- Pre-screen prospective tenants
- Schedule property showings
- Collect and organize rental applications
- Ensure leasing documentation is complete and processed on time
- Support property marketing across:
- Zillow
- Apartments.com
- Craigslist
- MLS syndication platforms
Rent Collection & Financial Administration
- Track rent payments and outstanding balances
- Apply late fees according to property policies
- Follow up professionally on delinquent accounts
- Prepare weekly delinquency reports
- Assist with monthly owner statements
- Record and reconcile:
- Deposits
- Refunds
- Security deposits
- Maintain accurate financial records within property management systems
Maintenance & Vendor Coordination
- Create and manage maintenance work orders
- Coordinate scheduling between tenants and vendors
- Track maintenance requests from submission through completion
- Keep tenants updated on maintenance status
- Follow up with vendors to prevent delays
- Confirm work has been completed satisfactorily
- Verify vendor invoices against completed work before routing them for approval
- Help ensure maintenance requests are resolved within established SLA timelines
Compliance & Property Documentation
- Maintain complete and organized tenant files, including:
- Leases
- Notices
- Inspection records
- Applications
- Compliance documents
- Ensure documentation remains accurate and audit-ready
- Support adherence to:
- Fair Housing requirements
- Local landlord-tenant laws
- Internal property management policies
- Track important lease, renewal, and compliance deadlines
Portfolio & Operational Support
- Support Property Managers with portfolio-level reporting
- Track:
- Occupancy
- Vacancy
- Turnover
- Leasing activity
- Rent collection
- Maintenance performance
- Assist with owner reporting and operational updates
- Handle administrative projects and ad hoc property-management requests
- Keep property systems current and organized
Requirements
Must-Have
-
2+ years of experience in:
- Property Management
- Real Estate Operations
- Leasing Administration
- Similar property operations roles
- Hands-on experience with property