Assistant Audit - Hong Kong Clients - Remote

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate across 3 business segments:

Corporate Secretary : Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and Sleek Sign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary Sleek Books ledger, AI tools and exceptional customer service

FinTech payments : Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 17,500 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.
Requirements

Mission of the role To support the audit team by ensuring smooth client onboarding, clear and timely communication with clients, and effective coordination across internal teams so that audit processes progress efficiently, accurately, and without delays.
Key outcomes in the first 6–12 months

- Outcome 1: Client Onboarding & Communication

- Support audit team in client onboarding, including contacting clients, collecting requirements, preparing bank confirmations and professional clearance letters, and ensuring complete and timely onboarding.

- Serve as the primary point of contact for clients across email, calls, and messaging platforms, handling queries, managing unresponsive accounts, providing clear updates, and escalating issues when needed.

- Outcome 2: Cross-Functional Coordination & Workflow Tracking

- Coordinate across internal departments to track audit progress, follow up on tasks, and ensure smooth flow of information.

- Maintain accurate administrative records and trackers in Excel/Google Sheets, ensuring data quality, status updates, and organized documentation throughout the audit process.

- Outcome 3: Audit Automation & Dashboards

- Actively participate in the Audit Automation Project to streamline operations using modern technology and AI workflows.

- Develop and maintain Audit Dashboards to monitor overall audit performance, track bottlenecks, and provide actionable financial data insights to key stakeholders.

Must-have experience

- Minimum 3 years of experience in Customer Service, Client Support, Operations Support, or a Coordination role (Prior formal Audit experience is not required).

- Proven experience in client-facing written and verbal communication (email, calls, messaging platforms), particularly around handling client onboarding and managing unresponsive accounts.

- Demonstrated capability in managing multiple stakeholders and tracking tasks simultaneously.

- Strong hands-on proficiency in Excel or Google Sheets, tracking tools, and reporting.

- Experience or strong comfort with financial analysis and reporting metrics.

- Practical experience or strong interest in using AI tools and IT applications to automate daily administrative workflows.

- Candidates must be based in the Philippines.

Must-have attributes

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Ownership & Accountability: Takes full accountability for client accounts and administrative trackers; follows through on tasks without