Area Service Manager – North-West Italy / Turin
Area Service Manager – North-West Italy / Turin (Remote)
Location: North-West Italy / Turin area, Italy (Remote)
Area of Responsibility: North-West Italy
About the Role
Epta is seeking an experienced Area Service Manager to oversee service operations across the North-West region of Italy , with Turin serving as the focal point of the territory . The successful candidate will ensure high service standards, support customer satisfaction, coordinate local technical organizations, and manage service partners and subcontractors throughout the region.
Remote Working
- This is a 100% remote position and can be done from any location within Italy, with Turin serving as the focal point of the assigned region (North-West Italy)
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Regular travel within the North-West Italy region is required to support customers, service operations, and business activities
- No office attendance is required
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Company car available for both business and personal use
Key Responsibilities
- Coordinate all Service activities with local Technical organizations
- Responsible for data elaboration, consolidation and analysis with QM, to provide monthly reporting to Customers
- Continuous review and definition of improvements in After sales service processes
- Acquire deep knowledge of existing Service agreements (Customer’s Service contracts) and support the preparation phase according to Epta’s policy.
- Manage recall campaigns in coordination with Quality/Non-Conformity and Service organizations
- Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all Service activities
- Scout new external providers (subcontractors), negotiate the rates and SLA
- Manage the subcontractors by verifying the SLA, costs, overdue, certification and documentation)
Requirements
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Minimum 3 years of professional experience in a similar role
- Engineering degree or equivalent technical education is an advantage
- Previous experience in the commercial refrigeration industry or a similar sector is considered an advantage
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Fluency in Italian is mandatory
- English: considered a plus, but not required
- Any additional language skills are considered an advantage
- Previous management experience, preferably in an international or multinational environment, is a plus
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Willingness to travel regularly within the North-West Italy region to support customers, service operations, and business activities
Key Competencies
- After sales management
- Customer relationship management
- Contract and SLA management
- Project and program management
- Sales support
- Commercial and operational business understanding
Leadership Skills
- Customer-centric mindset
- Accountability and ownership
- Change management and innovation
- Teamwork and people development
- Strong execution and results orientation
- Global mindset and adaptability
What we offer
At Epta, we offer a transparent and competitive compensation package aligned with the applicable National Collective Bargaining Agreement ( CCNL - Metalworking ).
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CCNL level: B2
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Base salary: From € 33,059 gross per year (CCNL Level B2 minimum). The final offer will be determined using objective, gender-neutral criteria applied consistently across all candidates, including verified professional experience, relevant technical competencies, and the confirmed scope and responsibilities of the role.
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Benefits : welfare provisions, MBO, home office allowance, company car for mixed use, training opportunities.
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Flexible working arrangement:
- This is a 100% remote position and can be done from any location within Italy/Turin area.
- Candidates should be based in Italy/Turin area and available to work within the CET/CEST time zone.
- This is a fully remote role with no requirement for office attendance.
Epta is an equal opportunity employer. At Epta, we believe diverse perspectives drive better decisions and stronger teams.
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