Applied AI Engineer

About Block Labs

Block Labs is a premier technology studio operating at the bleeding edge of Web3, Artificial Intelligence, and iGaming . We don't just ship features; we engineer high-scale, production-grade platforms that power the next generation of digital products.

We are a collective of senior engineers, product strategists, and builders who refuse to compromise on architecture. Whether we are designing autonomous multi-agent AI systems, building decentralized financial infrastructure, or architecting high-frequency iGaming platforms, our standard is excellence.

We move fast, but we build for the long term. If you are looking to work alongside a team that values deep technical expertise, thoughtful system design, and product ownership, Block Labs is where you belong.
The Role

We are investing in governed AI agents that work directly with our customers and internal teams. Data & Intelligence now sits at the centre of several products we are developing, and the platform we have built is ready to carry more advanced intelligence: real-time decisioning, predictive modelling, and governed AI agents.

This role reflects that shift. Our decision engine is governed by a formal decision register: over 100 decisions across 15 platform modules, spanning real-time risk gates, reward and engagement orchestration, payment routing, treasury alerting, and responsible gambling interventions. Humans set objectives, budgets and approval gates; AI and ML models author, score, simulate and optimise within them; the engine executes deterministically inside approved boundaries and logs everything. As an AI Engineer on the Intelligence team, you are the product engineer of the data and agent platform. You build production agents that answer real business questions and, as they earn autonomy, act with real customers and real money: grounded, auditable, secured against adversarial input, and gated by human approval where the stakes demand it. And you build the intelligence underneath and around them: the models and analyses that power decisions, and the dashboards where the business sees and steers everything, on a platform where a wrong decision can move money and every decision must be reconstructable.
Key Responsibilities:

Your first deliverable is a production SQL BI analyst agent: a Slack-native agent that answers business questions with governed SQL over the analytical warehouse, with validated queries, sanity-checked results, and cited evidence behind every number. From there, the role balances four crafts in roughly equal measure: AI agents, machine learning, data science, and the dashboards and surfaces that expose them.
AI Agents

- Build and own analyst agents end to end: Slack-native agents that translate natural-language business questions into governed SQL over the analytical warehouse, answer executive P&L questions, post daily health briefings, and explain metric movements with data-backed root cause analysis; guarded by SQL and schema validation, result sanity checks, and cross-checks of daily metrics against canonical reporting views.

- Extend into customer-facing agents: intent triage and routing, retrieval-grounded (RAG) responses over versioned knowledge bases with strict abort-and-escalate fallbacks, multi-turn conversational state machines, localized brand voice, and escalation logic; integrated with our helpdesk and CRM platforms (webhook ingestion, session lifecycle management, intent metadata tagging, automated escalation tickets with pre-packaged tool context).

- Build the risk-stratified tool layer between agents and back-office APIs: read-only context-gathering tools, information-first validation before any action, multi-turn confirmation workflows, and a per-tool switch that moves low-risk mutations from lead approval to fully autonomous execution as evidence accumulates. Harden agents against adversarial input: prompt injection screening, confidence-threshold freezes on sensitive intents, silent securi