Application Analyst - Maestro Care Beaker - Level 2 - Remote (Durham, NC, US, 27

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR) for the Beaker module. This includes planning, performing, managing, and supporting identified Beaker users in the Duke University Health System environment. The incumbent will work closely with Epic and other Maestro Care application staff to create and carry out deployment tasks, interpret clinical workflow, and participate in Maestro Care Beaker application build, testing, and support. Advise and assist with educational issues, including cross-training team members, end-users, and DHTS Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker application expert for base functionality. Update test plans to account for testing new features with all releases.
Level 1

- Achieve additional Epic certification and proficiency through classroom instruction at Epic (Madison, Wisconsin), self-directed learning, project assignments, and competency exams.
• Interpret and analyze systems, data, and information with supervision.
• Implement applications, tools, processes, and structures that are crucial in assisting end users with data management. Your role is integral in ensuring our team's smooth and efficient workflow.
• Provide systems support, including troubleshooting and software configuration and testing.
• One of the key responsibilities of the Application Analyst is to ensure the security of technology solutions. This task is performed under supervision, highlighting the trust and responsibility associated with the role.
• Participate in planning and providing customer training sessions on system use or revisions.
• Assist in making oral and written presentations to project teams and management.
• Complete moderately complex tasks and portions of larger information system projects with direction.
• Identify internal resources to build project team performance.
• Update system, operational, and department documentation.
• Recommend areas for process improvement.
• Perform other related duties as required.
• Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care.
Level 2
• Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software relating to system design and build decisions.
• Proactively complete assigned Maestro Care application deployment, management, and testing tasks within defined timelines.
• Manage documentation, resolution, and completion of identified deployment issues and tasks.
• Build, test, and debug Epic applications to ensure the system meets end-user requirements.
• Write and execute test plans, documenting and resolving defects within the Quality Center.
• Develop and document system and user procedures.
• Develop report specifications and work closely with writers to meet operational and regulatory reporting needs.
• Provide business and after-hours support for system production issues, including analysis, prioritization, and implementation of requested changes.
• Requires current E