APD Claims Team Lead, Courier Delivery

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Requirements:

- Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims

- Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment

- Active licensure, home state or designated home state

- Willingness to obtain all relevant licenses within 45 days of hire

About the role

As a Property Damage Liability Team Lead at Reserv , you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Who you are

- Highly motivated and growth-oriented, impactful and influential

- Claims professional - you are knowledgeable and have a track record of success in commercial transportation (Delivery/ Courier) claims adjudication.

- Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.

- Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.

- Passionate - Claims professional who cares about their team, the customer, and their experience

- Empathetic leader - You exercise empathy and patience towards everyone you interact with

- Sense of urgency - at all times. That does not mean working at all hours

- Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

- Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.

- Problem solver - You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture.

- Anti-status quo - You don't just wish things were done differently; you act on it

- Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.

- And did we mention a sense of humor? Claims are hard enough as it is!

What you'll do

We need you to do all the things typical to the role:

- Flexibility - you will need to be able to switch from claims handling to coaching and feedback

- Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice

- Be consistently dependable in achieving or exceeding goals and overcoming obstacles

- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

- Align team with client and cus