AI Citizen Development Lead

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The AI Citizen Development Lead will help Sophos scale secure, intelligent, and enterprise-grade business operations through modern AI-powered automation. This role goes beyond traditional workflow automation to design and implement AI-driven solutions using Microsoft Copilot Studio, agentic AI patterns, and advanced Power Platform capabilities. You will architect and deliver secure automation and AI solutions across Salesforce, EDI, order booking, and ERP ecosystems, leveraging enterprise AI architecture patterns such as RAG, orchestration frameworks, prompt engineering, and governed data access models. Working within the finance organization, you will work closely with Sales Operations, Revenue Operations, Finance, and IT, you will ensure AI solutions are scalable, compliant, explainable, and aligned with Sophos ’ cybersecurity-first principle s. What You Will Do - Partner with business teams to identify automation opportunities, define clear requirements, and deliver solutions that improve internal and partner experiences. - Drive automations that shorten order-to-cash cycles, reduce manual touchpoints, and improve revenue accuracy and leakage prevention. - Measure, report, and communicate impact and ROI; gather stakeholder feedback and iterate to continuously improve solutions. - Test, deploy, and support automations in production; perform root-cause analysis and implement continuous improvements and incident remediation. - Lead end-to-end solution design and implementation using approved low-code/no-code platforms across Salesforce, EDI integrations, SAP ERP, and other business applications. - Architect and deploy advanced AI architecture patterns—including RAG, prompt engineering, agent orchestration, and secure API/tool integrations—ensuring scalability, observability, and governed data access. - Establish and enforce enterprise-grade governess and operational excellence: including testing, release management, monitoring, logging, access controls, and auditability for all automation and AI solutions. What You Will Bring - 3+ years of experience building enterprise-scale solutions with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Microsoft Fabric in enterprise environments. - Proven ability to establish enterprise AI governance models, including secure data access and role-based controls. - Strong systems-thinking mindset, with the ability to map complex business processes into robust, maintainable technical architectures that span multiple systems. - Excellent documentation and communication skills; able to translate technical concepts