Accounting Success Specialist

JOB BRIEF

As an Accounting Success Specialist at GreenSlate , you will be the primary point of contact for clients using our production accounting and payroll software. You’ll assist by answering questions via phone, email, and chat, resolving issues, and ensuring every user has the knowledge and tools needed to succeed. You will work closely with internal teams to escalate bugs, contribute to QA testing, and help shape a consistently positive client experience. Your accounting expertise and service mindset will directly strengthen the relationships that set GreenSlate apart in the entertainment industry.

This position is remote within the United States; candidates must be located in the Pacific Time Zone to be considered.
WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.
WHAT WE EXPECT FROM YOU

- Work directly with clients to answer their accounting and other software support questions, via phone, email, or chat

- Assist with QA testing of new software releases

- Transfer/escalate issues to other team members as required

- Utilize HubSpot help desk software to log tickets and resolutions

- Submit software development requests and bugs to development on behalf of users

- Assist with planning and coordinating user communications as necessary

- Perform data integrity GL reconciliations on the client's behalf as necessary

WHO YOU ARE

- Ability to deal with high volumes and work under pressure

- A desire to find the solution, not just finish the task

- Enthusiastic attitude about providing superior customer service

- Excitement to learn the ins and outs of GreenSlate software platforms

- Experience supporting accounting or other business operations software

- Experience with personal computers and printer desktop support

- Knowledge of the basics of production accounting is a plus!

- Excellent listening and communications skills

- Focused and detail-oriented

WHAT YOU CAN EXPECT FROM US

- Compensation that reflects your value: Competitive salary packages tailored to your experience, with opportunities for regular reviews and raises

- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts, and perks through the Holisticly platform

- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive

- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change

- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do, backed by access to leading AI tools, so you can work smarter, not harder

SALARY RANGE: $50K to $60K

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of thi