Accounting Manager
Zenbooks is a fully remote Canadian accounting firm founded in 2015 and headquartered in Ottawa. We serve 300+ small and mid-sized businesses coast to coast — companies in the $1M to $10M revenue range across professional services, SaaS and tech, marketing and creative agencies, e-commerce, and non-profits. Every client is on a monthly recurring engagement. Our regulated practice operates as Zenbooks Tax Services Professional Corporation under CPA Ontario.
In 2026, we were named to the Financial Times’ Americas’ Fastest Growing Companies list. In 2024, the Globe and Mail ranked us among Canada’s Top Growing Companies. Both rankings are based on independently verified compound revenue growth.
We don’t just do the work - we shape the conversation. Our team has been published in the Toronto Star, Policy Options, Canadian Accountant, The Hill Times, Le Devoir, BetaKit, and the Ottawa Business Journal, and has appeared on CBC and CTV on tax policy, small business finance, and the future of the accounting profession. Through OpenSME, we led national advocacy for Canadian SMEs, including a 30,000-signature CRA petition that generated 25 media interviews in five days. We also hosted the Small Business Big Insights podcast, with guests including mayors and executives from Wagepoint, Mastercard, and Wealthsimple.
We are seeking a highly organized Accounting Manager who is committed to delivering exceptional client experiences and has a keen eye for detail. You'll lead and coach a pod of staff and senior accountants, own the accuracy and timeliness of monthly accounting activities across your client portfolio, and act as the primary advisor for mid- to high-complexity client engagements. This role carries full ownership of your pod's performance — from gross margin and KPIs to client growth and team development — and is ideal for someone who is proactive, eager to grow others, and dedicated to continuous improvement.
The ideal candidate is a self-starter who takes ownership, does what’s right for the client, is approachable and resilient, and builds trust with the people around them.
Key Responsibilities:
Team Leadership & People Management
- Lead and manage a pod of accountants and senior accountants, providing coaching, technical guidance, and regular feedback.
- Oversee all monthly accounting activities (A/R, A/P, payroll entries, reconciliations, accruals, adjustments), ensuring accuracy, completeness, and timeliness.
- Lead mid- to high-complexity client engagements, acting as the primary accounting advisor and main point of contact.
- Prepare and present advanced financial reports, KPI dashboards, and budgets, providing meaningful insights and recommendations.
- Conduct 1:1s, performance check-ins, and semi-annual reviews, ensuring each team member is progressing toward goals.
- Support staffing, workload balancing, and scheduling to ensure efficient delivery across the pod.
- Provide escalation support for technical accounting issues, client challenges, and workflow blockers.
- Foster a culture of accountability, continuous improvement, and high-quality work within the pod.
Client & Engagement Oversight
- Oversee a portfolio of mid- to high-complexity clients assigned to the pod, ensuring all deliverables meet quality and timeliness standards.
- Review and approve financial statements, reconciliations, working papers, and month-end packages prepared by the team.
- Monitor client satisfaction and proactively address concerns, scope issues, or workflow challenges.
- Support team members in client meetings, stepping in when higher-level expertise or conflict resolution is needed.
- Build strategic, long-term relationships with clients while managing expectations and providing proactive communication and guidance.
Financial Performance & Pod Metrics (Ownership)
- Own the gross margin of the pod, ensuring efficient resourcing, appropriate scoping, and smart allocation of work across team members.
- Oversee budge