Account Manager, Embedded Security & Intelligence Programs

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Manager, Embedded Security & Intelligence Programs based in United States.

This remote role is responsible for managing a large team of embedded security and intelligence professionals supporting corporate clients.
You will oversee approximately 40 professionals across multiple client environments, guiding their performance, development, and day-to-day employee experience.
The position combines people leadership, client relationship management, physical security expertise, and program coordination.
You will partner with recruiting, HR, program leadership, and subject matter experts to maintain strong staffing and operational standards.
As a primary client contact, you will help ensure satisfaction, resolve concerns, and align embedded teams with evolving security requirements.
The role also contributes to training, reporting, program planning, and new business initiatives in a fast-moving environment.
This position is fully remote within the United States, with travel to East Coast client meetings and operational sites as needed.

Accountabilities:
- Partner with recruiting teams to identify, screen, and place high-quality embedded security and intelligence professionals in client programs.

- Manage the full employee lifecycle from onboarding through offboarding, including timecards, expense reports, performance evaluations, and performance improvement plans.

- Conduct regular check-ins with embedded employees to monitor performance, job satisfaction, well-being, and development needs.

- Provide mentorship and guidance to security and intelligence professionals, helping them address challenges encountered at client sites.

- Advocate for employee needs and escalate sensitive matters to HR or management when appropriate.

- Serve as the primary relationship manager between the organization and client managers overseeing embedded personnel.

- Maintain strong client relationships and proactively address concerns to support client satisfaction and successful talent performance.

- Coordinate with clients on security training requirements, certifications, protocols, and emerging threats.

- Maintain awareness of physical security priorities, best practices, and operational procedures relevant to corporate and protective environments.

- Collaborate with HR and internal teams to ensure compliance with applicable policies, regulations, and legal requirements.

- Support program leadership with program planning, needs identification, operational improvements, and new business proposals.

- Facilitate communication between employees, clients, and internal stakeholders to maintain alignment on program objectives.

- Assist with developing client-facing security reports, standard operating procedures, and operational guidelines.

- Contribute to training initiatives and team improvements in collaboration with internal security and intelligence subject matter experts.

Requirements:

- 10+ years of experience in law enforcement, military, physical security, or a closely related security field.

- At least 5 years of supervisory or people-management experience.

- Professional experience within the security industry and practical experience with intelligence analysis.

- Strong understanding of physical security frameworks, organizational structures, and operational environments across corporate or protective settings.

- Demonstrated ability to manage employees working within client organizations, with embedded consulting, managed services, or staffing experience preferred.

- Strong interpersonal and relationship-building skills with the ability to work effectively with employees, clients, and senior stakeholders.

- Excellent professional judgment, decision-making, organizational, and problem-solving abilities.

- High attention to detail and the ability to handle sensitive employee and client