Account Manager | Central Region

The Account Manager – Enterprise is responsible for managing and growing relationships with assigned strategic accounts to drive client satisfaction, retention, and business growth. This role requires a strong understanding of Entrata’s product suite and the ability to align solutions with client objectives. The Account Manager works cross-functionally with internal teams to identify opportunities for account expansion, resolve issues, and deliver a seamless client experience.

Duties/Responsibilities
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Build and maintain strong, long-term relationships with key stakeholders within assigned accounts.

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Develop account plans outlining strategies for growth, retention, and upsell opportunities.

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Collaborate with internal teams, including Sales, Implementation, and Support, to deliver high-quality client experiences.

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Understand client business objectives, challenges, and operations to effectively position Entrata solutions.

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Provide consultative guidance to clients on best practices, industry trends, and product utilization.

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Identify and pursue opportunities for account expansion and revenue growth.

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Communicate product updates, new features, and relevant developments to client stakeholders.

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Analyze account data to identify trends, performance gaps, and improvement opportunities.

Essential Functions
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Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention.

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Develop and execute account strategies that drive growth and align with company goals.

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Collaborate with internal teams to ensure successful delivery of products and services.

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Apply sound judgment and problem-solving skills to resolve complex client issues.

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Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

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Maintain professional interaction with internal and external stakeholders

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Ability to work in a fast-paced and high-stress environment

Minimum Qualifications/Skills
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Demonstrated ability to manage and grow multiple client accounts effectively.

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Strong analytical, problem-solving, and organizational skills.

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Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences.

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Proficiency in managing client relationships and influencing outcomes in a cross-functional environment.

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Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms.

Education and Experience Requirements
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Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience.

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Typically requires a minimum of 5 years of related experience with a Bachelor’s degree

AI & Operational Fluency
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AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

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Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

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Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.