Account Management (Talent Partner)
This is a remote position.
This is a remote position.
About WorkBetterNow
WorkBetterNow () connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.
Our Core Values
- Put our Talent first - You matter, and we invest in your success
- Pursuit of excellence/continuous learning - We embrace growth and constant improvement
- Integrity and transparency - We operate with honesty and clear communication
- Ownership mentality - You take responsibility and drive results
- Growth Mindset - We believe in evolution and embracing challenges
- Excellent attitude - We bring positivity and professionalism to everything we do
About the Role
As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position.
Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention.
Key Responsibilities
- Be the trusted advisor for your portfolio of clients—the person they call before anyone else
- Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early
- Get ahead of issues before they escalate into problems
- Coach clients on how to lead and manage remote talent effectively
- Spot expansion opportunities before clients see them themselves
- Ask discovery questions to uncover workload gaps and bottlenecks
- Guide clients through adding the right talent to solve real problems—sales through service, never pressure
- Move opportunities through a structured pipeline: consultation → interviews → hire
- Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program
- Monitor client health proactively to catch churn risks early
- Resolve concerns proactively and partner on performance management
- Lead structured replacement processes when needed, protecting trust even in tough moments
- Conduct 15-20 meaningful client conversations per week with focus on quality over quantity
- Log every interaction in HubSpot so nothing falls through the cracks
- Keep expansion pipelines clear and trackable so any team member could step in seamlessly
- Identify trends, patterns, and recurring risks across your accounts
- Support process improvements and risk mitigation efforts
Requirements
- Live in LATAM or The Caribbean
- 2+ years of experience in account management, customer success, or B2B sales
- Strong relationship-building and communication skills—you know how to read a room (or a Zoom call)
- Experience managing multiple client accounts simultaneously
- Sharp eye for spotting growth opportunities others might miss
- Strong problem-solving and conflict resolution skills
- Proven ability to handle confidential information with professionalism and discretion
- Strong organizational abilities and work independently
- Fluent in English (written and spoken)—able to communicate effectively with US-based teams
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- CRM proficiency required—hands-on experience managing client relationships and pipelines
- Comfort working in a fully remote environment
Preferred Qualifications
- HubSpot experience (our primary CRM platform)
- Familiarity with VoIP or softphone-based calling platforms
- Experience using AI tools and workflows in a professional setting
- Background working with or supporting remote/distributed teams
- Experience