Account Management (Talent Partner)

This is a remote position.
This is a remote position.
About WorkBetterNow

WorkBetterNow () connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.
Our Core Values

- Put our Talent first - You matter, and we invest in your success

- Pursuit of excellence/continuous learning - We embrace growth and constant improvement

- Integrity and transparency - We operate with honesty and clear communication

- Ownership mentality - You take responsibility and drive results

- Growth Mindset - We believe in evolution and embracing challenges

- Excellent attitude - We bring positivity and professionalism to everything we do

About the Role

As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position.

Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention.
Key Responsibilities

- Be the trusted advisor for your portfolio of clients—the person they call before anyone else

- Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early

- Get ahead of issues before they escalate into problems

- Coach clients on how to lead and manage remote talent effectively

- Spot expansion opportunities before clients see them themselves

- Ask discovery questions to uncover workload gaps and bottlenecks

- Guide clients through adding the right talent to solve real problems—sales through service, never pressure

- Move opportunities through a structured pipeline: consultation → interviews → hire

- Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program

- Monitor client health proactively to catch churn risks early

- Resolve concerns proactively and partner on performance management

- Lead structured replacement processes when needed, protecting trust even in tough moments

- Conduct 15-20 meaningful client conversations per week with focus on quality over quantity

- Log every interaction in HubSpot so nothing falls through the cracks

- Keep expansion pipelines clear and trackable so any team member could step in seamlessly

- Identify trends, patterns, and recurring risks across your accounts

- Support process improvements and risk mitigation efforts

Requirements

- Live in LATAM or The Caribbean

- 2+ years of experience in account management, customer success, or B2B sales

- Strong relationship-building and communication skills—you know how to read a room (or a Zoom call)

- Experience managing multiple client accounts simultaneously

- Sharp eye for spotting growth opportunities others might miss

- Strong problem-solving and conflict resolution skills

- Proven ability to handle confidential information with professionalism and discretion

- Strong organizational abilities and work independently

- Fluent in English (written and spoken)—able to communicate effectively with US-based teams

- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

- CRM proficiency required—hands-on experience managing client relationships and pipelines

- Comfort working in a fully remote environment

Preferred Qualifications

- HubSpot experience (our primary CRM platform)

- Familiarity with VoIP or softphone-based calling platforms

- Experience using AI tools and workflows in a professional setting

- Background working with or supporting remote/distributed teams

- Experience in SaaS, professional services, or staffing/recruitment

Technical Requirements

- Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs

- RAM: 16 GB minimum

- Internet: Stable connection of 25-50 Mbps minimum

Benefits

- 100% remote work—enjoy flexibility of working from home

- 18 paid vacation days + U.S. federal holidays

- Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)

- Supportive, people-first environment where your voice matters

- Two in-person team gatherings per year, hosted in your local city

- Training and development support to keep your skills current

- Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break

How to Apply

Submit your resume and a brief cover letter describing your relevant account management or client success experience. Include examples of how you've driven growth or retained clients in previous roles.
WorkBetterNow | Remote Jobs for LATAM Professionals

Originally posted on Himalayas