Account Coordinator, Sports

Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to film trailers; and, even user-generated content to being sampled in some of your favorite songs.

Founded in 1983 as a joint venture between Sony/ATV and Universal, APM Music is the recognized leader in the production music industry. Offering a comprehensive collection of original music, the Sports team at APM Music helps the Sports Entertainment creative community find/license/create music for their productions from our ever-expanding collection of 1M+ tracks.

The Role

We are seeking an Account Coordinator to join our Sports team. This role is remote and will work east coast hours (9:00 AM – 6:00 PM ET). The right candidate for this role will be engaged in the below activities:

Job Duties

- Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently

- Gather feedback and survey data on presentations to develop product insights.

- Engage and educate clients on music director and other APM offerings and services

- Manage client log ins: creation, deactivation, troubleshooting log in issues

- Manage pipeline in Salesforce CRM

- Follow up with clients for usage reporting

- Manage and track the lifecycle of renewals across both Account Executives' book of business. Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.

- Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals

- Liaise between Sports team and Marketing department on a number of recurring and oneoff marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks

- Consistently update contact information in CRM as contacts move throughout the industry

- Run a variety of reports using Salesforce CRM and other internal databases

- Stay up to date with industry / competitive landscape / new product features / services / pricing. Execute on proactive/forward-thinking strategy to overservice clients ahead of key events.

- •ake detailed notes on internal and external Zoom/video calls and execute relevant action items

- Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services

- Handle both internal and external scheduling for Account Executives

- Manage and execute timely outreach to clients throughout key timeframes of their seasons

- Generate awareness and adoption of new website features and services

- Respond to client questions and concerns with prompt, thoughtful service

- Other duties as assigned

Requirements

- Passion for the intersection of sports entertainment and music

- Experience in customer success, account management or similar positions

- Highly organized with meticulous attention to detail

- Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.

- Excellent verbal, written, and interpersonal communication skills.

- Ability to multi-task and keep the team and your tasks organized

- Problem-solving mindset for our clients and the company

- Comfortable taking in and making outbound calls to customers

- Experience with CRM software (e.g., Salesforce)

- Intermediate Excel skills

- Solid note-taking skills

- Ability to give and receive constructive feedback with openness and professionalism

What’s in it for you?

- The opportunity to work within a tight-knit and collaborative team that values new ideas and outside perspectives

- A challenging, but rewarding, opportunity to develop new ideas and creative solutions in an industry that changes yearly, quart