Academic Advisor

The Academic Advisor is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

Visa sponsorship is not available for this position.
Duties and Responsibilities:

- Student case load management (Persistence, Coaching, Financial Literacy).

- Correspond via phone and email with students on a regular basis to ensure student retention and student success.

- Develop rapport and constructive working relationships with all students and staff.

- Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success.

- Closely monitor student attendance and grades in database to assure retention and progression.

- Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs.

- Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed.

- Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar.

- Communicate ideas for policy and procedure improvements to leadership.

- Define and interpret UAGC policies and procedures for students.

- Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.

Knowledge, Skills, and Abilities:

- Excellent oral and written communication skills.

- Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and workflow.

- Ability to research, gather data, compile information, and prepare reports.

- Ability to investigate, analyze information, and draw conclusions.

- Ability to engage in critical thinking and exercise independent judgment.

- Ability to maintain confidentiality and manage confidential information.

- Knowledge of customer service strategies and conflict resolution.

- Knowledge of and skills in the application of Emotional Intelligence.

- Ability to manage multiple priorities.

- Ability to effectively communicate via phone, email. Zoom, and Teams.

The job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications:

- High school diploma or high school diploma equivalency is required.

- Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.

Preferred Qualifications
- 1 year of customer service experience.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)
Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the Universi