211 EOK OUTREACH COORDINATOR

211 EOK OUTREACH COORDINATOR
Reports to: 211 EOK Executive Director
ABOUT TULSA AREA UNITED WAY

Tulsa Area United Way ( TAUW ) unites people and resources to improve lives and strengthen communities. Since 1924, TAUW has raised and invested nearly $925 million to assist people in need in Creek, Okmulgee, Osage, Rogers, Wagoner, and Tulsa counties. TAUW , along with our Nonprofit Partners, community collaboration initiatives, social innovation grants, and support for the 160 programs within our nonprofit community, work to advance the common good by focusing on the four pillars of a better quality of life – healthy community, youth opportunities, financial security, and community resilience. Thousands of amazing volunteers, hundreds of companies, and area leaders partner with our great team to stay focused on the mission of uniting people and resources to improve lives and strengthen our communities.

Our team members enjoy a flexible work environment, built on transparency, trust, and community stewardship. We offer a competitive total rewards package. Visit our website at tauw.org to learn more.

ROLE OF THE 211 EOK OUTREACH COORDINATOR

This position represents 211 Eastern Oklahoma, a free service connecting individuals across

37 counties in Eastern Oklahoma to vital community resources via phone, live chat, text,

or online search. The role has two key functions: growing awareness for 211 EOK

and helping to find resources to add to the database in the assigned area. The position

requires building collaborative relationships with stakeholders, United Ways, and Information

and Referral programs while supporting outreach and community activities. This position

requires extensive local travel across the assigned counties.

CORE RESPONSIBILITIES
Outreach, Awareness and Education

- Identify and cultivate new relationships with community groups, corporations and nonprofits to educate about 211 EOK.

- Create and implement strategies to initiate contacts and build relationships.

- Attend meetings and deliver presentations to inform partners and clients of agency value and build partnerships.

- Coordinate ongoing outreach and training to top service providers and key community groups.

- Document all interactions in software platforms to support follow-up and program planning

Resource Gathering

- Analyze service gaps and identify new partners or opportunities for collaboration

- Communicate with Database Curator Team to ensure that resource partner information is current, accurate and complete.

QUALIFICATIONS
Education and Experience

- High School diploma or GED required (preference for advanced skill sets, equivalent experience, or 211-specific certification)

- Prior experience in program outreach or similar position preferred

- Knowledge of database systems and experience with data gathering, categorizing, and analysis preferred

- Direct Services and/or Information and referral experience preferred

- Exceptional attention to detail, responsiveness, and customer service

- Proficient in Microsoft Office Suite (Word, PowerPoint, SharePoint, Outlook, Excel)

- Strong organizational, time management, and communication skills

- Problem-solving and critical thinking abilities

- Ability to manage priorities in a fast-paced environment independently and as part of a team.

Working Conditions

- Day-to-day work will be conducted primarily remote with occasional office or team meetings conducted in-person. The ability to work remotely requires trust and confidence from the Leadership Team. You must have proven abilities to work independently with little to no guidance from management.

- Extensive local travel required (milage will be reimbursed at the current IRS rate)

-
TAUW hosts multiple events throughout the year where attendance is required and are held in both indoor and outdoor locations.

- Interactions beyond staff include communications with volunteers, donors, leaders and staff of nonprofit organizat