2026-0120 Intelligence Systems E-Learning (NS) - MON 14 Sep
BIDDING INSTRUCTIONS
1. Bidding Instructions
1.1 Technical Proposal
Bidders shall include in the Technical Proposal:
1. A CV of the proposed candidate clearly indicating relevant experience for the stated requirements in Section 12 (Qualifications) of this Statement of Work (SoW).
2. A Compliance matrix referring to how each candidate meets the stated requirements as per Section 12 of this SoW, justified by relevant (project) experience.
Deadline Date: Monday 14 September 2026
Requirement: Intelligence Systems E-Learning / Micro Lesson / Wiki Development SME Support
Location: 100% Off-site at contractor's premises, with meetings at NATO premises as required.
Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states 'Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at-home)'. Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs.
Period of Performance: 2027 BASE: 1 January 2027 – 30 June 2027, with the possibility to exercise deliverables from the following options: 2027 Option: 1 July 2027 – 20 December 2027; 2028 Option: 1 January 2028 – 30 June 2028.
Required Security Clearance: NATO SECRET
Special Terms and Conditions: Please consult the Statement of Work below.
Note: Please see separately dissemianted schedule of deliverables
STATEMENT OF WORK
Intelligence Systems E-Learning / Micro Lesson / Wiki Development SME Support — NCIA, The Hague, JISRC
1. INTRODUCTION
This SOW is related to delivery of support services within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO).
To strengthen the Alliance through connecting its forces, the NCIA delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities for NATO, where and when required. It includes IT support to the Alliance's business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.
The Agency is an innovative and trusted Alliance partner and achieves its short- and long-term goals and objectives through the application of strategy-focused organizational principles, to which these support services are directly linked.
NCIA operations are underscored by the organization's core values and vision to be an essential, one-team contributor to NATO success.
2. NCIA BUSINESS AREA
The work shall commence under the auspices of the JISR Centre and shall continue under the equivalent JISR function or organizational entity following completion of the ongoing reorganization, without interruption to scope, deliverables, or contractual obligations.
3. NCIA JISR TEAM
The work will be conducted within a team of NCIA JISR training experts, a graphics designer and members from SHAPE J2.
4. OBJECTIVE AND TIMELINE
The objective of this request is to design, develop, and deliver a series of interactive micro lessons focused on key functionalities of an intelligence application, including Product Dissemination, Battlespace Objects (BSO), Request for Information (RFI), and ISR Collection Management (CM). The training will support onboarding, skill sustainment, and operational effectiveness for end users.
5. SCOPE OF WORK
The contractor shall:
- Develop a storyboard, script and instructional design plan for each functional area.
- Produce interactive micro lessons (3–7 minutes each) that include multimedia, voiceover, and assessment.
- Ensure all training content adheres to classification, security, and accessibility standards.
- Deliver in close cooperation with the graphic designer, SCORM-compliant training modules suitable for use in a secure Learning Management System (LMS).
- Embed the micro lessons