100% Remote Operations Supervisor

This is a remote position.

Are you a driven operational leader who thrives on scaling teams and ensuring top-tier quality?

Intelex LLC is actively looking for an Operations Supervisor to oversee, manage, and rapidly grow our remote workforce. Your ultimate mission will be to scale our capacity to a target of 100 active agents who consistently log in for 8-hour daily shifts.

Requirements

What You Will Do:

- Execute Operations: Work directly alongside our Operations Manager to align daily actions with our broader strategic goals.

- Roster Management: Maintain an accurate database of active agents, executing our active roster policy that systematically removes and replaces any agent who remains inactive for two weeks.

- Quality Assurance: Conduct daily test calls with agents to ensure strict adherence to our QA guidelines.

- Performance Coaching: Provide immediate, constructive coaching to agents whenever complaints or QA issues arise.

- Attendance Tracking: Monitor agent schedules meticulously, ensuring strict adherence to daily 8-hour shifts.

- Financial Admin: Calculate, prepare, and submit the monthly minutes invoice for the operation.

- Onboarding & Compliance: Verify documentation for agents completing the onboarding process, communicate updates to the client, and maintain an organized track record of all compliance documents.

Benefits

Compensation & Earning Potential: This role features a performance-based compensation structure designed to reward you directly for the growth of your operation.

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Base Salary: $200 / month

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Performance Bonus: 1% of the operation's total gross monthly invoice.

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How to Qualify: The bonus structure unlocks as soon as you maintain more than 20 active agents (logging 8-hour shifts).

Target Earning Example (100 Agents): To give you an idea of the scale, the minimum monthly salary for a single agent completing full 8-hour shifts is $844 .

- If you reach the target of 100 active agents , the minimum gross invoice generated is $84,400 .

- At a 1% commission rate, your minimum bonus would be $844 .

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Total Expected Minimum Salary at Target: $1,044 / month (plus further upside as the total gross invoice increases above the minimum).

How to Apply: If you are ready to build and lead a high-performing team, we want to hear from you. Send your resume directly to

Originally posted on Himalayas